Cancellation policy

1. Overview

This policy governs cancellations, reschedules, and refunds for activities booked through Peakshor. Because activities are delivered by independent operators, refund eligibility depends on how far in advance you cancel relative to the activity start date.

2. Refund tiers

• More than 7 days before the activity: 90% refund of the booking amount.
• 3–7 days before the activity: 50% refund of the booking amount.
• Less than 72 hours before the activity: no refund.
• No-shows on the day of the activity: no refund.

3. Rescheduling

Most activities can be rescheduled once, free of charge, up to 48 hours before the original start time, subject to operator availability. Reschedule requests within 48 hours are treated as cancellations under the refund tiers above.

4. Operator-initiated cancellations

If an operator cancels an activity — due to low turnout, safety concerns, or unavailability — you will receive a full refund or the option to rebook a different date at no extra cost.

5. Weather and force majeure

For weather-dependent activities (rafting, high-altitude treks, etc.), if the operator or local authorities deem conditions unsafe, the activity will be rescheduled or fully refunded regardless of how close to the start date the decision is made.

6. Refund processing

Approved refunds are issued to the original payment method within 5–7 business days. Bank processing times may add a few additional days before the amount reflects in your account.

7. How to cancel or reschedule

Go to My Bookings in your account, select the relevant booking, and choose Cancel or Reschedule. If you're unable to complete this in the app, contact our support team and we'll process it manually.

8. Contact

Questions about a specific booking? Reach us at hello@peakshor.in.