Help and support
How can we help?
Answers to common questions, or reach our team directly — we actually pick up the phone.
Frequently asked questions
How do I cancel or reschedule a booking?
Go to My Bookings in your account, open the booking, and choose Cancel or Reschedule. Refund eligibility depends on how close to the activity date you cancel — see our Cancellation Policy for the exact tiers.
When will I get my refund?
Approved refunds are issued to your original payment method within 5–7 business days. Your bank may take a few extra days to reflect the amount.
Is payment on Peakshor secure?
Yes. All payments are processed through PCI-compliant payment partners — Peakshor never stores your full card details.
What if the operator cancels my activity?
You'll receive a full refund, or you can rebook a different date at no extra cost. This includes cancellations due to weather or safety concerns.
How are operators verified?
Every operator goes through a verification check covering permits, safety certifications, and track record before their experiences go live on Peakshor.
I want to list my adventure business on Peakshor — how do I start?
Visit our Become a Guide page to learn about partner benefits and start the onboarding process.
Cancellation and refund terms are set per listing by each host — the exact windows for your trip are on its activity page and in your booking.